Product
Canary System Overview
1. Collect & Store Your Data
2. Apply Context to Your Data
3. Maximize Your Operation
Product
Canary System Overview
1. Collect & Store Your Data
2. Apply Context to Your Data
3. Maximize Your Operation
Pricing
Partners
Higher Ed
Help Center
Try Canary
Canary Help Center
Get help from the Canary Community or speak with Canary Support.
Search the Canary Community
Find answers for all your Canary questions.
Search Now
Forum
Ask the community a question.
Feedback
Request features and report bugs.
Version Info
Update to the latest version of Canary.
Learn Canary
Access Canary Academy and training events.
Additional Support Resources
Canary Knowledge Base
All the Canary support documentation in one place.
Open a Support Ticket
Submit a ticket for a technical issue and our IT team will reach out to you.
Licensing Help
Need more licenses? Start here.
Get Canary CustomerCare
Enjoy worry-free maintenance and support from Canary experts
All CustomerCare Users Get:
Free upgrades to the latest versions of the Canary system.
Unlimited access to virtual training for your whole team.
Canary support team on-call to help in case of emergency.
Choose between the
Standard CustomerCare Plan
or the
24/7 CustomerCare Plan
.
24/7 CustomerCare
Support provided 24 hours per day, 7 days per week.
One hour response time guaranteed.
Not available Thanksgiving (fourth Thursday of November) or Christmas Day.
Contract cost based on 25% of retail price of licensed product.
Standard CustomerCare
Support provided Monday thru Friday from 8AM to 5PM Eastern Standard Time.
24 hour response time guaranteed.
Not available on New Years Day, Good Friday, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Black Friday, Christmas Eve, or Christmas Day.
Contract cost based on 18% of retail price of licensed product.
Included at no charge for one year with purchase of Canary System.
